Shipping policy

Thank you for shopping with Velora! This policy outlines how we process and ship your orders.

Order Processing Time

All orders are processed and dispatched within 2–4 business days of being placed. Orders are not processed or shipped on weekends or public holidays.

If we experience a high volume of orders, dispatch may be delayed by a few days. If there is a significant delay, we will notify you by email.

Shipping Time

Once your order has been dispatched, delivery typically takes 10–16 business days, depending on your location.

Estimated total delivery time (dispatch + transit): 12–20 business days.

Please note that delivery times are estimates and are not guaranteed. Delays can occasionally occur due to carrier issues, customs processing (for international orders), weather, or other events outside our control.

Shipping Rates

Shipping charges for your order will be calculated and displayed at checkout.

We offer free shipping on orders over $50 CAD!

Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number so you can follow your package's progress.

If you haven't received tracking information within 3 days, please contact us

Delayed or Missing Orders

If your order hasn't arrived within the estimated delivery window, please contact us at orders.veloracollective@gmail.com with your order number, and we'll be happy to look into it for you.

Incorrect Shipping Addresses

Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error after placing your order, contact us immediately at orders.veloracollective@gmail.com and we'll do our best to update it before dispatch.