Return and Refunds Policy

At Velora, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help.

Returns

We accept returns within 30 days of delivery. To be eligible for a return, your item must be unused, unopened, and in its original packaging.

For hygiene and safety reasons, we cannot accept returns on products that have been opened or used unless they arrived damaged or defective.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery with your order number and photos of the product. We'll gladly arrange a replacement or refund.

Refunds

If your request is approved, we will offer one of the following:

A replacement at no additional cost.
A full or partial refund, depending on the issue.

Refunds are processed to your original payment method. Please allow 5–10 business days for your financial institution to complete the refund.

Order Changes & Cancellations

Orders begin processing shortly after they are placed. If you need to change or cancel your order, please contact us as soon as possible. Once an order has been processed or shipped, we are unable to make changes or cancellations.